REEA Privacy Policy

Last updated: 23 July 2026

REEA is an Australian real-estate information and community service operated by ALB International Pty Ltd. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you use the REEA mobile application, website and related services.

1. Information we collect

  • Account and profile information: your name, display name, email address, phone number, avatar, language preference, city or region, account type and information you choose to add.
  • Sign-in information: when you choose Apple, Google or Facebook sign-in, the provider may return an account identifier, name, email address, profile image, and a token or authorisation code needed to authenticate you. We do not receive the password for those services.
  • Property activity and enquiries: search criteria, favourites, browsing history, enquiries, appointments, requirements, feedback, and information you submit to an agent or to REEA.
  • Community content: posts, comments, images, likes, follows, reports and user-blocking records.
  • Device and technical information: IP address, device type, operating system, app version, language, network and log information, login and security events, and diagnostic data needed to operate the service.
  • Location, camera and photos: location, captured content or selected images only when you authorise and actively use the relevant feature.
  • Support information: the content and contact details you provide when contacting us through feedback or email.

2. Sources of information

We receive information directly from you, from necessary technical records created when you use the service, and from an Apple, Google or Facebook sign-in service you actively select. Property and agent information may also be submitted by agents, developers and other authorised content providers.

3. How we use information

  • to create, authenticate, protect and maintain accounts;
  • to provide property browsing, maps, favourites, enquiries, appointments, community features and customer support;
  • to send an enquiry or appointment you initiate to the relevant agent, developer or listing provider;
  • to display profile information and community content you choose to make public;
  • to remember language and region settings and improve performance, reliability and user experience;
  • to filter objectionable material, process reports and blocks, and prevent fraud, abuse and security incidents; and
  • to comply with legal obligations, enforce our Terms and resolve disputes.

4. Device permissions and your choices

  • Location: used when you open the map or choose “My Location”, to centre the map and show nearby Australian property listings. You can decline and continue browsing from the default location or search manually.
  • Camera and photo library: used only after you choose to capture or select a profile image, community image or another image that you decide to upload.
  • Add to photo library: used only after you expressly choose to download or save an image.
  • Notifications: if you enable them, used for account, enquiry, appointment, message or service-security updates.

You can decline or withdraw permissions in iOS Settings. Withdrawal does not affect lawful processing that occurred before withdrawal, but the related feature may no longer work.

5. Disclosure and sharing

We do not sell personal information. We disclose information only as needed to provide the service or as permitted by law:

  • to the agent, developer or listing provider you choose to contact or book, limited to information needed to complete your request;
  • to hosting, storage, maps, communications, security, technical-support and authentication providers that need it to perform services for us;
  • to or from Apple, Google or Facebook when you actively choose that sign-in option;
  • to other users when you publish profile information or community content intended to be public;
  • to authorities or professional advisers when required by legal process or reasonably necessary to protect users, investigate fraud, secure the service or enforce our Terms; and
  • to relevant parties in a merger, reorganisation or business transfer, subject to appropriate confidentiality protections.

We require service providers that process personal information for REEA to use it only for agreed purposes and to provide protection equivalent to this Policy and applicable law.

6. Overseas processing

REEA and its providers may process or store information outside Australia, including in China, the United States, and other places where Apple, Google, Facebook or our service providers operate. We take reasonable contractual, access-control and security measures to require recipients to protect information consistently with this Policy and applicable privacy law.

7. Public content

An avatar, display name, agent profile, post, comment or image that you choose to publish may be visible to other users. Do not include personal information that you do not want to make public. You can delete your own content and can report content or block another user.

8. Retention

We retain information only for as long as needed to provide the service, fulfil the purposes in this Policy, resolve disputes and meet legal, security and fraud-prevention requirements. The period depends on the type and purpose of the information. After account deletion, account information and associated community content are removed from active use or de-identified. Limited records that must be retained by law or remain in secure backups are deleted when the applicable period expires.

9. Security

We use reasonable administrative, technical and access-control safeguards, including transmission protection, authentication, restricted access, logging and backups. No network or storage method can be guaranteed completely secure. If a data incident is likely to cause serious harm, we will respond and notify affected people as required by applicable law.

10. Access, correction, withdrawal and deletion

You can view or correct certain information in the app's profile and settings, withdraw device permissions in iOS Settings, and permanently delete your account under “My Account > Settings > Delete Account”. You may also email us to request access to, correction of or deletion of personal information. We may verify your identity to protect the account. If the law permits us to decline part of a request, we will explain why.

11. Children

REEA is not directed to children and is intended only for users aged 18 or over. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so that we can take appropriate action.

12. Complaints, changes and contact

For a privacy question, rights request or complaint, contact estateera86@hotmail.com. We will acknowledge and address the matter within a reasonable time. If this Policy changes because of service or legal developments, we will show the new date on this page and provide reasonable notice of material changes.

REEA 隐私政策

最后更新日期：2026年7月23日

REEA 是由 ALB International Pty Ltd 运营的澳大利亚房产信息与社区服务。本隐私政策说明我们在您使用 REEA 移动应用、网站及相关服务时，如何收集、使用、披露、保存和保护个人信息。

1. 我们收集的信息

  • 账户与个人资料：姓名、昵称、邮箱、手机号、头像、语言偏好、城市或区域、账户类型及您主动填写的资料。
  • 登录信息：当您选择 Apple、Google 或 Facebook 登录时，由相应提供商返回的账户标识、姓名、邮箱、头像及完成身份验证所需的令牌或授权码。我们不会取得这些服务的密码。
  • 房产活动与咨询：搜索条件、收藏、浏览记录、咨询、预约、需求、反馈，以及您与经纪人或平台提交的内容。
  • 社区内容：您发布的帖子、评论、图片、点赞、关注、举报和屏蔽记录。
  • 设备与技术信息：IP 地址、设备类型、操作系统、App 版本、语言、网络与日志信息、登录和安全事件，以及维持服务正常运行所需的诊断数据。
  • 位置、相机与照片：仅在您授权并主动使用对应功能时处理的位置、拍摄内容或所选图片。
  • 客服信息：您通过反馈或电子邮件与我们联系时提供的内容及联系方式。

2. 信息来源

我们从您直接提交的信息、您使用服务时自动产生的必要技术记录，以及您主动选择的 Apple、Google、Facebook 等登录服务获取信息。房源或经纪人资料也可能由经纪人、开发商及其他获授权的内容提供方提交。

3. 使用目的

  • 创建、验证、保护和维护账户；
  • 提供房源浏览、地图、收藏、咨询、预约、社区和客户支持功能；
  • 向经纪人或相关房源提供方转交您主动提交的咨询或预约；
  • 显示您选择公开的个人资料和社区内容；
  • 记住语言与区域设置，改善性能、可靠性和用户体验；
  • 过滤不当内容，处理举报与屏蔽，防范欺诈、滥用和安全事件；
  • 履行法律义务、执行用户协议及解决争议。

4. 设备权限与您的选择

  • 位置：当您打开地图或选择“My Location”时，用于把地图定位到当前位置并展示附近的澳大利亚房源。拒绝后仍可使用默认地点浏览或手动搜索。
  • 相机与相册：仅当您选择拍摄或选取头像、社区图片或其他需上传的图片时使用。
  • 保存到相册：仅当您明确选择下载或保存图片时使用。
  • 通知：如您选择开启，用于发送与账户、咨询、预约、消息或服务安全相关的提醒。

您可在 iOS“设置”中拒绝或撤回权限。撤回权限不影响撤回前处理的合法性，但相应功能可能无法继续使用。

5. 信息披露与共享

我们不出售个人信息。我们仅在提供服务所需或法律允许的情况下披露信息：

  • 向您主动咨询或预约的经纪人、开发商或房源提供方提供完成请求所必需的信息；
  • 向托管、存储、地图、通信、安全、技术支持及身份验证服务商提供其履行服务所必需的信息；
  • 向您主动选择的 Apple、Google 或 Facebook 登录服务发送或接收完成登录所需的信息；
  • 当您发布公开资料或社区内容时，按功能设计向其他用户展示；
  • 为遵守法律程序、保护用户或平台安全、调查欺诈或执行协议而向主管机构或专业顾问披露；
  • 发生合并、重组或业务转让时，在采取适当保密措施后向相关方披露。

我们要求代表 REEA 处理个人信息的服务商仅按约定目的处理信息，并提供与本政策及适用法律相当的保护。

6. 跨境处理

REEA 及其服务商可能在澳大利亚境外处理或存储信息，包括中国、美国以及 Apple、Google、Facebook 或其他服务商开展业务的地区。我们会采取合理的合同、访问控制和安全措施，要求接收方按照本政策和适用隐私法律保护信息。

7. 公开内容

您选择公开的头像、昵称、经纪人资料、帖子、评论和图片可能被其他用户看到。发布前请勿包含不希望公开的个人信息。您可以删除自己的内容，并可举报内容或屏蔽其他用户。

8. 保存期限

我们仅在提供服务、履行本政策所述目的、解决争议以及满足法律、安全和防欺诈要求所需的期限内保存信息。具体期限取决于信息类型和使用目的。账户删除后，我们会从正常使用环境中删除或去标识化账户资料及关联社区内容；依法必须保存或处于安全备份中的有限记录会在相应期限届满后删除。

9. 安全

我们采用合理的管理、技术和访问控制措施保护个人信息，包括传输保护、身份验证、权限限制、日志和备份措施。任何网络或存储方式都无法保证绝对安全；如发生可能对您造成严重影响的数据事件，我们会按照适用法律采取响应和通知措施。

10. 访问、更正、撤回与删除

您可在 App 的个人资料和设置页面查看或更正部分信息，可在设备设置中撤回权限，并可在“我的 > 设置 > Delete Account”永久删除账户。您也可发送邮件申请访问、更正或删除个人信息。为保护账户，我们可能需要核验身份。法律允许时，我们会说明无法满足全部请求的原因。

11. 未成年人

REEA 不面向未成年人，服务仅供年满 18 周岁的用户使用。我们不会故意收集未成年人的个人信息。如您认为未成年人向我们提供了信息，请联系我们处理。

12. 投诉、变更与联系

如对隐私做法有疑问、希望行使权利或提出投诉，请联系 estateera86@hotmail.com。我们会确认并在合理时间内处理。若本政策因服务或法律变化而更新，我们会在本页面标注新日期，并在重大变更时以合理方式通知。